Home 2018-06-20T11:03:09+02:00

WELCOME TO THE HOME OF PURE WIRELESS
& FIBRE INTERNET FOR THE PEOPLE

INTERNET APPLICATION FORM

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Home or Business Wireless Package

Please choose your package

Home Uncapped Unlimited Packages

Uncapped Unlimited Packages
Basic Installation – R 1500 once off

Business Uncapped Unlimited Packages

Your Business is our Priority
Uncapped Unlimited Packages
Basic Installation – R 1500 once off

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Business Line Speeds

Select your line package

2 Mbps Package

Uncapped Unlimited Packages
2 Mbps Download
2 Mbps Upload
No Throttling

4 Mbps Package

Uncapped Unlimited Packages
4 Mbps Download
4 Mbps Upload
No Throttling

10 Mbps Package

Uncapped Unlimited Packages
10 Mbps Download
5 Mbps Upload
No Throttling

20 Mbps Package

Uncapped Unlimited Packages
20 Mbps Download
10 Mbps Upload
No Throttling

Basic's of bandwidth:


2 Mbps:4 Mbps:10 Mbps – 20 Mbps:
Browsing, light streaming. Suitable for 1-2 usersBrowsing, gaming, streaming, downloading. Suitable for 2-3 usersBrowsing, gaming, streaming, downloading. Suitable for 3 – 6 users
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Home Line Speeds

Select your line package

2 Mbps Package

Uncapped Unlimited Packages
2 Mbps Download
2 Mbps Upload
No Throttling

4 Mbps Package

Uncapped Unlimited Packages
4 Mbps Download
4 Mbps Upload
No Throttling

10 Mbps Package

Uncapped Unlimited Packages
10 Mbps Download
5 Mbps Upload
No Throttling

20 Mbps Package

Uncapped Unlimited Packages
20 Mbps Download
10 Mbps Upload
No Throttling

Basic's of bandwidth:


2 Mbps:4 Mbps:10 Mbps – 20 Mbps:
Browsing, light streaming. Suitable for 1-2 usersBrowsing, gaming, streaming, downloading. Suitable for 2-3 usersBrowsing, gaming, streaming, downloading. Suitable for 3 – 6 users
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Final Step!

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Summary

Description Information Price
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Dear Valued Wibernet Client,

Thank you for applying at Wibernet!

Please read this, it contains a lot of important information about our services.

How we work:

Phase 1 - Apply: Online application

  • Apply online by completing and submitting an application form
  • We will be in contact (E-mail and/or phone) to answer any questions you may have and to arrange a site visit

Phase 2 - Assess: Site inspection

  • Link Assessment appointment – Line of sight check, to confirm reception to our high-site/s
  • Technical recommendations: placement of antenna, devices, cables and general networking and Wi-Fi requirements

Phase 3 – Quotation:

  • Quotation sent to the client the next working day after the inspection
  • Changes to quotation – optional extras/add-ons (Extenders / Access points / Trunking etc.)
  • Payment on quotation before scheduling the installation
  • Invoice sent for payment of quotation
  • Confirmation of payment from accounts department
  • Client receives a booking for installation

Phase 4 - Install: Wibernet Service

  • Installation
  • Testing
  • Additional services: Configuration, Wi-Fi related, IT related etc.
  • Complete forms: Debit order mandate and job sign-out forms
  • Invoice for bandwidth is sent after installation - payment within 72 hours of receipt of invoice

Phase 5 - Support: Phone / Website / WhatsApp

  • Remote assessment of your connection, tech support
  • Call-out if needed
  • Upgrade/downgrade/cross-grade, at your request.

Basic Information:

To view our price list and a map of our coverage area

We offer a free site inspections and quotations. We need to assess that we have line of sight of one of our high sites/towers.

Wibernet Installation costs R1500 for all of our packages (Excluding Router). We provide you with an antenna and up to 20m of network cable to connect the router to the antenna, thereafter we charge R10 per metre for cabling.

Wi-Fi:

Recommendations will be made during the inspection. If you would like to purchase a router, please request one during the application or site inspection/quotation phase. We offer various options.

NB - Please inquire about available routers

If you would like to improve the Wi-Fi signal on your property, we sell Wi-Fi extenders: (excluding installation/call-out fee)

  • Ubiquiti “UniFi’s” - powerful, long range Wi-Fi Access Points for R2000.
  • TP-Link WPA220KIT – Powerline extender starter kit for R1500
  • TP-Link WAP220 – Powerline extender expansion kit for R860 per endpoint adapter
  • TP-Link RE350 – Gigabit wall plug Wi-Fi access point/extender for R1800
  • TP-Link WA850RE – 10/100Mbps wall plug Wi-Fi access point/extender for R650

Call-outs:

NB - If you would like to set out time for additional services such as configuration software or IT related assistance, we charge R400 p/hr. This is subject to our booking availability. For Installations and hardware related assistance, we charge R500p/hr.

Support: 021 276 0400 or support@wibersolutions.co.za / help@wibersolutions.co.za

In the event that you are experiencing any problems with your connection after installation, we are able to monitor your connection remotely and provide insight into its performance. If you have any problems please let us know as this will help us iron out any issues with your connection. We replace devices under manufacturer warranty to the specifications of the supplier. If the problem is network related we will happily fix it in our next available moment. However, if the problem is related to hardware, software, insufficient Wi-Fi coverage, or user error we will charge for a call-out at the set hourly rates.

Payment Terms:

Installation and bandwidth are invoiced separately. The first payment is for installation, this is to be delivered via EFT and must be paid before the installation booking is scheduled. The second payment is for bandwidth, a pro-rata amount will be calculated and you will be invoiced for installation. If you would prefer to settle monthly payments via EFT we require the payment in advance, on or before the first of the month in question. NB - Please settle bandwidth payment within 72 hours of the receipt of invoice to avoid being disconnected. As a part of the debit order application, we require a copy of our ID as well as proof of residence.

The installation team will have a hard-copy debit order form with them during the installation. Please complete this during the installation. If you are not available to complete the debit order during the installation, the debit order form is also available online! Please complete and submit timeously: Click Here

Terms:

All equipment transfers ownership from Wiber to the client the moment payment has been received in full and confirmed by the accounts department.

The client is responsible for looking after their device boxes as this acts as their warranty in the event that you need your router/antenna/device replaced or repaired. We require the boxes and all auxiliary items when returning items to the supplier, not only the serial numbers etc.

The cancellation of our service requires one calendar months’ notice.

 NB - Access control: Please acquire a letter of permission from the owner/board of directors/landlord (if needed).

During inspection and installation, if applicable, we will need access to:

  • Roof and Ceilings
  • Building/House/Office
  • Electrical Power outlets (50Hz A.C.)
  • Complex/Security village

Usage Policy:

There are no policies on our network. We give our clients free range to do with their bandwidth what they like. However, we cannot support piracy, illegal streaming and other illegal activities.

If you have any further questions, please do not hesitate to ask!

Thank you for choosing Wibernet as your WISP! (Wireless Internet Service Provider.)

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Our Support

The Wiber Support Team is one of the most crucial parts of our business.
We understand how important it is for our clients to be able to contact us when experiencing connectivity issues.
Please note that when we experience disruptions on our network the phones do get busy, however, we want all of our clients to know that the Wiber team are always on standby to attend to any problems that may arise on our network.

SUPPORT STEPS

Lets determine what the problem is by following these steps.

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Let's solve the Issue

Follow these simple steps below

Slow Speed Support
Support - WiFi Issues
Support - Email Issues
Support - No Internet
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Slow Speed Support

Follow these steps to test your connection.

  • 1) Reboot Router (Take out the power plug and put it back in)
  • 2) Reboot wireless device (Instructions Click Here)
  • 3) Check for background applications using bandwidth (Windows, Torrents, Mobile Updates, etc)
  • 4) Do a Speed Test at www.speedtest.net
  • 5) Disconnect devices (Phones, TV's, Computers, etc)

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WiFi Issues Support

Follow these steps to test your WiFi Issue.

  • 1) Test closer to the router
  • 2) Test it cabled into laptop
  • 3) Reboot Router (Take out the power plug and put it back in)
  • 4) Reboot wireless device (Instructions Click Here)

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Email Issues Support

Steps to fix your Email Issue.

  • SMTP settings are your outgoing mail server settings, this only works for outgoing messages when sending an email.
  • SMTP Outgoing Email Server: smtp2.macrolan.co.za
  • Port: 25
  • No Authentication

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No Internet Support

Follow these steps

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Submit Ticket

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