Wibernet Fibre To The Home (FTTH)

Wibernet FTTH is available by using multiple open-access providers throughout different areas with speeds ranging up to 100 Mbps.

All of Wibernets fibre offerings are premium. We push our own traffic through the open access networks to make sure that it is of the highest quality.

Depending on which open access fibre provider covers your area we will provide the most accurate and cost-effective fibre solution to suit your requirements.

* Fibre pricing may vary depending on fibre availability and provider. The providers are 3rd party and therefore we cannot guarantee immediate support information if there are any outages until the relative information is provided to Wibernet by the open access provider.
Fibre

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Fibre To The Home Line Speeds

Select your Line Speed

10 Mbps Package

R699 per month
Premium Fibre   
Uncapped Unlimited Package   
10 Mbps Download   
10 Mbps Upload   
Month to month or Contract basis   
Free Installation on agreement   

20 Mbps Package

R899 per month
Premium Fibre   
Uncapped Unlimited Package   
20 Mbps Download   
20 Mbps Upload   
Month to month or Contract basis   
Free Installation on agreement   

R1099 per month
Premium Fibre   
Uncapped Unlimited Package   
50 Mbps Download   
50 Mbps Upload   
Month to month or Contract basis   
Free Installation on agreement   

100 Mbps Package

R1299 per month
Premium Fibre   
Uncapped Unlimited Package   
100 Mbps Download   
100 Mbps Upload   
Month to month or Contract basis   
Free Installation on agreement   

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VoIP Package

Do you want VoIP?

VoIP (Voice over IP) Line
Monthly Service Fee: R200
Free to use VoIP Phone
Rates are:
Landline calls - 34c per minute
Cell phone call - 79c per minute
Save up to 50% on your monthly call

Won't be taking VoIP

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Final Step!

Preferred way to be contacted with

If you choose a 24 month agreement and your installation will be free.

If you require the invoices to be billed to a company – please supply full name of company?

If you require a Tax Invoice – please supply VAT number

Name of person to whom invoices are to be sent

Summary

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Dear Valued Wibernet Client,

Thank you for applying with Wibernet!

Please read this, it contains a lot of important information about our services.

Call-outs:

NB - If you would like to set out time for additional services such as configuration software or IT related assistance, we charge R400 p/hr. This is subject to our booking availability. For Installations and hardware related assistance, we charge R500p/hr.

Support: 021 276 0400 or support@wibersolutions.co.za / help@wibersolutions.co.za

In the event that you are experiencing any problems with your connection after installation, we are able to monitor your connection remotely and provide insight into its performance. If you have any problems please let us know as this will help us iron out the possible issue with your connection. We replace devices under manufacturer warranty to the specifications of the supplier. If the problem is network related we will happily fix it in our next available opening, however, if the problem is related to hardware, software, insufficient Wi-Fi coverage, or user error we will charge for a call-out at the set hourly rates.

Payment Terms:

Installation and bandwidth are invoiced separately. The first payment is for installation, this is to be delivered via EFT and must be paid before the installation booking is scheduled. The second payment is for bandwidth, a pro-rata amount will be calculated and you will be invoiced for installation. If you would prefer to settle monthly payments via EFT we require the payment in advance, on or before the first of the month in question. NB - Please settle bandwidth payment within 72 hours of the receipt of invoice to avoid being disconnected. As a part of the debit order application, we require a copy of your ID as well as proof of residence.

The installation team will have a hard-copy debit order form with them during the installation. Please complete this during the installation. If you are not available to complete the debit order during the installation, the debit order form is also available online! Please complete and submit timeously: Click Here

Terms:

All equipment transfers ownership from Wibernet to the client the moment payment has been received in full and confirmed by the accounts department.

We are offering a free router with the 24 month agreement, if broken in the 12 month period it will still be covered by warranty and we will get it repaired or replaced. After the 12 month period, the client is responsible for the replacement of the router.

The client is responsible for looking after their device packaging boxes as this acts as their warranty in the event that you need your router/antenna/device replaced or repaired. We require the boxes and all auxiliary items when returning items to the supplier, not only the serial numbers etc.

The cancellation of our service requires one calendar months’ notice.

 NB - Access control: Please acquire a letter of permission from the owner/board of directors/landlord (if needed).

During inspection and installation, if applicable, we will need access to:

  • Roof and Ceilings
  • Building/House/Office
  • Electrical Power outlets (50Hz A.C.)
  • Complex/Security village

Usage Policy:

There are no policies on our network. We give our clients free rein to do with their bandwidth what they like. However, we cannot support piracy, illegal streaming and other illegal activities.

If you have any further questions, please do not hesitate to ask!

Thank you for choosing Wibernet as your ISP! (Internet Service Provider.)

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Fibre Coverage

Please check the coverage map to ensure the service is available in your area.