Please read this, it contains a lot of important information about our services.
NB - If you would like to set out time for additional services such as configuration software or IT-related assistance, we charge R450 p/hr. This is subject to our booking availability. For Installations and hardware related assistance, we charge R500p/hr.
In the event that you are experiencing any problems with your connection after installation, we are able to monitor your connection remotely and provide insight into its performance. If you have any problems please let us know as this will help us iron out the possible issue with your connection. We replace devices under manufacturer warranty to the specifications of the supplier. If the problem is network related we will happily fix it in our next available opening, however, if the problem is related to hardware, software, insufficient Wi-Fi coverage, or user error we will charge for a call-out at the set hourly rates.
The providers are 3rd party and therefore we cannot guarantee immediate support information if there are any outages until the relevant information is provided to Wibernet by the open-access provider.
Installation and bandwidth are invoiced separately. The first payment is for installation, this is to be delivered via EFT and must be paid before the installation booking is scheduled. The second payment is for bandwidth, a pro-rata amount will be calculated and you will be invoiced for installation. If you would prefer to settle monthly payments via EFT we require the payment in advance, on or before the first of the month in question. NB - Please settle bandwidth payment within 72 hours of the receipt of invoice to avoid being disconnected. As a part of the debit order application, we require a copy of your ID as well as proof of residence.
24-month agreement will require a Debit Order to be filled out before proceeding.
Fibre pricing may vary depending on fibre availability and provider.
*Pricing as advertised may be subject to CPI related price increases as per terms and conditions.
The first 20 Metres is free, every metre thereafter is R75 per metre. This is between the contractor and the client.
Equipment remains the property of Wibernet on a free-to-use whilst the client is paying for our service.
Routers, installation costs and VoIP phones are billed out if an agreement is cancelled prematurely.
We are offering a free router with the 24-month agreement, if broken in the 12 month period it will still be covered by warranty and we will get it repaired or replaced. After the 12 month period, the client is responsible for the replacement of the router.
The client is responsible for looking after their device packaging boxes as this acts as their warranty in the event that you need your router/antenna/device replaced or repaired. We require the boxes and all auxiliary items when returning items to the supplier, not only the serial numbers etc.
The Cancellation of our service requires one calendar months’ notice (to be received before the 1st of the month for cancellation at the end of the following month).
Relocation - fibre services need to be cancelled as per above and a new installation paid at the new premises.
NB - Access control: Please acquire a letter of permission from the owner/board of directors/landlord (if needed).
During inspection and installation, if applicable, we will need access to:
Roof and Ceilings
Electrical Power outlets (50Hz A.C.)
There are no policies on our network. We give our clients free rein to do with their bandwidth what they like. However, we cannot support piracy, illegal streaming and other illegal activities.
If you have any further questions, please do not hesitate to ask!
Thank you for choosing Wibernet as your ISP! (Internet Service Provider.)