Silvermine Village Application Form

Silvermine Village

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Fibre To The Home Line Speeds

Select your Line Speed

4 Mbps Package

R349 per month
Premium Fibre   
Uncapped Unlimited Package   
4 Mbps Download   
4 Mbps Upload   
Month to month   
R950 Installation   

10 Mbps Package

R449 per month
Premium Fibre   
Uncapped Unlimited Package   
10 Mbps Download   
10 Mbps Upload   
Month to month   
R950 Installation   

20 Mbps Package

R549 per month
Premium Fibre   
Uncapped Unlimited Package   
20 Mbps Download   
20 Mbps Upload   
Month to month   
R950 Installation   

R649 per month
Premium Fibre   
Uncapped Unlimited Package   
50 Mbps Download   
50 Mbps Upload   
Month to month   
R950 Installation   

100 Mbps Package

R799 per month
Premium Fibre   
Uncapped Unlimited Package   
100 Mbps Download   
100 Mbps Upload   
Month to month   
R950 Installation   

200 Mbps Package

R999 per month
Premium Fibre   
Uncapped Unlimited Package   
200 Mbps Download   
200 Mbps Upload   
Month to month   
R950 Installation   

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Summary

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Dear Valued Wibernet Client,

Thank you for applying with Wibernet!

Please read this, it contains a lot of important information about our services.

Call-outs:

NB - If you would like to set out time for additional services such as configuration software or IT-related assistance, we charge R450 p/hr. This is subject to our booking availability. For Installations and hardware related assistance, we charge R500p/hr.

Support/WhatsApp Support :  +27 21 276 0400   or support@wibersolutions.co.za / help@wibersolutions.co.za

In the event that you are experiencing any problems with your connection after installation, we are able to monitor your connection remotely and provide insight into its performance. If you have any problems please let us know as this will help us iron out the possible issue with your connection. We replace devices under manufacturer warranty to the specifications of the supplier. If the problem is network related we will happily fix it in our next available opening, however, if the problem is related to hardware, software, insufficient Wi-Fi coverage, or user error we will charge for a call-out at the set hourly rates.

The providers are 3rd party and therefore we cannot guarantee immediate support information if there are any outages until the relevant information is provided to Wibernet by the open-access provider.

Payment Terms:

Installation and bandwidth are invoiced separately. The first payment is for installation, this is to be delivered via EFT and must be paid before the installation booking is scheduled. The second payment is for bandwidth, a pro-rata amount will be calculated and you will be invoiced for installation. If you would prefer to settle monthly payments via EFT we require the payment in advance, on or before the first of the month in question. NB - Please settle bandwidth payment within 72 hours of the receipt of invoice to avoid being disconnected. As a part of the debit order application, we require a copy of your ID as well as proof of residence.

24-month agreement will require a Debit Order to be filled out before proceeding.

Fibre pricing may vary depending on fibre availability and provider. 

*Pricing as advertised may be subject to CPI related price increases as per terms and conditions.

First 30 Metres is free, every metre thereafter is R50 - R100 per metre. This is between the contractor and the client.


Terms:

Equipment remains the property of Wibernet on a free-to-use whilst the client is paying for our service.

The client is responsible for looking after their device packaging boxes as this acts as their warranty in the event that you need your router/antenna/device replaced or repaired. We require the boxes and all auxiliary items when returning items to the supplier, not only the serial numbers etc.

The Cancellation of our service requires one calendar months’ notice (to be received before the 1st of the month for cancellation at the end of the following month).

Relocation - fibre services need to be cancelled as per above and a new installation paid at the new premises.

NB - Access control: Please acquire a letter of permission from the owner/board of directors/landlord (if needed).

During inspection and installation, if applicable, we will need access to:

  • Roof and Ceilings
  • Building/House/Office
  • Electrical Power outlets (50Hz A.C.)
  • Complex/Security village


Usage Policy:

There are no policies on our network. We give our clients free rein to do with their bandwidth what they like. However, we cannot support piracy, illegal streaming and other illegal activities.

If you have any further questions, please do not hesitate to ask!

Thank you for choosing Wibernet as your ISP! (Internet Service Provider.)

SUBMIT APPLICATION

Support page

The Support Team

The Wiber Support Team is one of the most crucial parts of our business.
We understand how important it is for our clients to be able to contact us when experiencing connectivity issues.

Please note that when we experience disruptions on our network the phones do get busy, however, we want all of our clients to know that the Wiber team is always on standby to attend to any problems that may arise on our network.

All of our support numbers and emails are as follows:

Please note that any ticket logged after hours will be rectified remotely. If by some chance our online service technician is unable to help you at the time we will call you the following day and get your internet query resolved in no time!